Editorial queries
For questions about anything published on the site, factual corrections, requests to clarify a claim, or general reader queries, please email editorial at massbooking.uk. We aim to respond within two working days. Please include the URL of the article your query relates to.
Commercial contact
We accept commercial contact from UKGC-licensed operators only. We do not accept payment for editorial placement, ranking or coverage. Commercial enquiries about display advertising, sponsorship of specific series, or licensing of editorial content should be addressed to commercial at massbooking.uk.
Complaints
Reader complaints about anything published on the site should be addressed to complaints at massbooking.uk. Complaints are logged and reviewed by the editorial team. Where a complaint identifies a factual error, the article is corrected and the correction noted in the article's revision history. Where a complaint concerns editorial judgement, the response is a written explanation of the editorial rationale.
Postal address
MB Info does not maintain a public postal address. Correspondence should be by email.
Response times
Editorial: two working days. Commercial: five working days. Complaints: acknowledged within two working days, resolved within ten working days.