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The Diocesan online booking system – information for parishes

The online booking system will list all Churches open for Mass as we emerge from the COVID-19 restrictions, and will offer online booking and a central phone booking option for people wanting to attend Mass. It will gather contact details for anyone booking, ensuring that we can implement the ‘track and trace’ system should it become necessary.

Parishes may prefer to set up their own systems, but this system offers a simple way of implementing booking, and will save you dozens of emails and phone calls.

You can, of course, also offer local arrangements alongside the central system, but if you do you should ensure that bookings are recorded in the system, both to make sure places are not overbooked and to keep track and trace records in one consistent location.

The system is set up to allow anyone to book for someone else, as long as they provide contact details.  This feature means that if any bookings are taken manually, they can be added easily by parish volunteers or staff.  

How do we re-open our Church for public worship?

Information has been sent from the Diocese to all Parish Priests.  You will need to follow the process described there to get permission to re-open.

When do our Masses appear on this site?

As part of the Diocesan process, you will receive permission to open, and the Diocese will have a list of Mass times for your Church.

The Mass times will be entered into the system for you, and will then appear on the site.  The list of Masses is updated overnight.  If you have permission to open by noon on one day, and the list of Masses has been provided, they should appear on the site the next day.   Entering them is a manual process, though, and it’s possible that a backlog may arise.

How do we use online booking?

You will need to send in some additional details – an online form will be provided to the Parish Priest. 

On the form you will be asked to say:

Once you are set up, people can book online for Mass, and your steward(s) will be able to view and print booking lists for your parishes.

If ‘track and trace’ information is needed, you will need to contact the Diocese.  We can then produce lists of people attending any Mass (within the last 21 days, with contact information for each.  

We don’t want to use online booking

That’s OK - it’s not compulsory. You need to have an alternative in place which allows you to comply with all the rules.

If you’re not using the system, the website will still list your Masses, so advise the Diocese if you make changes.

You may well also want to add a comment to the website to tell people how to book.   This can be done using the same form that you would use if using online booking.

Our Mass times are changing

Please inform the Diocese of the changes.

If you are using the online system, you need to give at least eight days notice of changes.  This is because people may already have booked for Masses up to a week ahead.  (An additional Mass can be added at any time).